Returns and Refunds

Would you like to return or exchange an item?

Are you not satisfied with your order, does the item not fit, or have you received a defective item? No problem.

For the sake of the environment, we do not require paper return receipts. It is sufficient to send us an email at info@solveaofficial.com with the order number and your request.

If the purchased item does not fit perfectly: you can request a free size exchange and receive the new size in 24-48 hours directly at your home.

Our return policy

This policy applies to all items on our website.

With the exception of: “Solvea Maternity Panties” to which this return policy does not apply.

You can return our products within 14 days of receipt, even if you have tested them.

In the case of defective or incorrectly delivered items, the return shipping costs will obviously be at our expense. In this case, please send us a photo of the defect directly via email to info@solveaofficial.com, so that we can process your request quickly.

You can exchange our products for free within 14 days of receipt, for example for a different Color or Size.

In the case of returning items for a refund: it will be issued as soon as the products return to our warehouse and will take from 24 to 48 hours to be visible on the payment method used at the time of purchase.

Important:

Complaints (in case of defects or incorrect delivery) are possible only within 14 days.
 

In this case, make sure that the item:

- Has not been worn
- Has not been washed
- Is free of pet hair
- Is still in the original packaging

Thank you.